These terms and conditions constitute the Contract between you (the pet owner) and us (Fitstruction Pty Ltd T/A Animal Kingdom Pet Transport) herein called Animal Kingdom.

QUOTATION VALIDITY

• Quotes are valid for 30 days from the date of issue and are in Australian Dollars (AUD).
• Quotes are based on the information provided at the time of booking, including the type, size, breed, age, weight, pick-up/drop-off locations, and requested services. 
• Quotes for road transport are based on agreed meeting points at both pickup and drop-off locations unless a door-to-door service has been explicitly arranged and confirmed in writing.
• Air freight quotes are based on the total weight & dimensions of the animal/s & their crate. 
• If there are any deviations from the original booking information, including changes to location, animal details, or special requirements, we reserve the right to:
  • Amend the quoted price to reflect the changes, or
  • Refuse the booking or continuation of service if the revised conditions are not feasible or pose a risk to animal welfare or staff safety.
• Freight tariffs are subject to increases without prior notification from the airline. Any increases will be billed to the client’s account.
• Booking is confirmed upon receipt of payment (full or deposit, as stated) and constitutes acceptance of these Terms.

PAYMENT TERMS

• Full payment of the quoted amount must be received by us no later than 48 hours prior to scheduled departure, unless otherwise agreed in writing.
• Failure to make payment by the required deadline may result in cancellation of your booking or the need to reschedule, potentially incurring additional fees.
• All airfares and airline-related services must be paid in full at the time of booking to secure the necessary travel arrangements and comply with airline policies.

REFUNDS & CANCELLATIONS

• Animal Kingdom reserves the right to cancel or reschedule any road transport service due to unforeseen circumstances. In such cases, you will be notified promptly and offered a full refund or alternative arrangements offered.
• Animal Kingdom cannot be held responsible for airline delays, cancellation of flights, incorrect routing by airlines, available capacity by airlines, loss of documents by airlines or rejection of owner supplied crates by the airlines.
• For pet/s that have been refused boarding due to late lodgement, the customer will be liable and will have to re book another flight. The subsequent total forfeit, flight fees and flight costs will be at the customer’s expense.

• Animal Kingdom Pet Transport reserves the right to refuse or discontinue transport where an animal displays aggressive, dangerous or uncontrollable behaviour that poses a risk to the safety or welfare of our staff, other animals or the animal itself. We reserve the right to retain all or part of the transport fees paid to cover reasonable costs already incurred, including but not limited to scheduling, staffing, travel, administration and vehicle allocation. Any remaining balance, if applicable, will be refunded.

• If a pet soils their crate prior to departure and was not originally lodged by Animal Kingdom, you will be required to clean the crate & re-lodge. If the person lodging the animal cannot return to do this and we are called out to clean and re-lodge, a minimum service fee of $100 will be charged to the client’s account.

• If a cancellation is made more than 48 hours prior to scheduled pick up/flight, Animal Kingdom will provide a refund less a $75 administrative fee.
• Cancellations made less than 48 hours prior to departure will not be eligible for a refund and total cost of service will be forfeited.
• Where any portion of the transport service is carried out by a third-party provider (such as pet taxi services), that portion of the booking is subject to the cancellation and refund policy of the respective third-party company. The client acknowledges and agrees that any fees, charges, or refunds relating to these services will be governed by the third party’s terms and conditions, and we accept no liability for their cancellation policies or decisions
• Any refund payable by Animal Kingdom will be processed within 5-7 business days from cancellation date.